Refund Policy
Last Updated: May 13, 2026
At PassGenLab, we strive to provide a reliable and high-quality experience for all users. This Refund Policy outlines how subscription payments, cancellations, and refund requests are handled on our platform. By purchasing any subscription or paid service from PassGenLab, you agree to this Refund Policy.
Subscription Services
PassGenLab offers digital services and subscription-based access to premium features. Due to the nature of digital products and instant access to platform features, all purchases are generally considered final. We encourage users to review plan features, pricing, and platform details before making a purchase.
Refund Eligibility
Refund requests may be reviewed under limited circumstances, including: Duplicate or accidental charges, Billing errors, Technical issues that prevent access to the purchased service and cannot be resolved within a reasonable timeframe. If you believe you were charged incorrectly, please contact our support team with relevant payment details so we can review the issue.
Non-Refundable Situations
Refunds may not be provided in situations including, but not limited to: Change of mind after purchase, Partial use or non-use of the service, Failure to cancel a subscription before renewal, Violation of our Terms & Conditions, Requests made after significant usage of the platform, Misunderstanding of platform features that were clearly described before purchase. This policy helps us maintain fair usage and protect the platform from abuse, fraudulent activity, and unauthorised refund claims.
Subscription Cancellation
Users may cancel their subscription at any time before the next billing cycle. Once cancelled, the subscription will remain active until the end of the current billing period, and no further charges will be applied unless the subscription is reactivated. Cancelling a subscription does not automatically qualify for a refund of previous payments.
Chargebacks & Payment Disputes
If a payment dispute or chargeback is initiated without first contacting our support team, we reserve the right to temporarily restrict or review the associated account while the matter is investigated. We are always happy to work with users directly to resolve billing concerns quickly and fairly.
Processing of Approved Refunds
Where a refund is approved, the amount will typically be returned through the original payment method used during purchase. Processing times may vary depending on your payment provider or banking institution. All payments on PassGenLab are securely processed through Stripe.com
Policy Updates
We may update this Refund Policy from time to time to reflect operational, legal, or service-related changes. Any updates will be published on this page along with the revised “Last Updated” date.
Contact Us
If you have questions regarding billing, subscriptions, or refund requests, please contact us through our on the website.